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We do not accept liability for returned goods if you do not return them to us via An Post Registered Post or insured courier This will ensure proof of delivery and insurance of the goods whilst they are in transit. Returns should be shipped through An Post Registered Post or insured courier. If this packaging has been damaged in any way you may replace it with another box of the same size and thickness. Please place item(s) in the original packaging and ensure the outer box is completely and securely sealed. Please include a copy of your despatch note or at least your name and order number with your parcel. Any subsequent returns from the same order may incur additional shipping charges to you. Returns must be posted within 14 days of receiving your ORN.Īll items to be returned under one order number must be returned in one shipment. In the event we find that the goods are not in their original condition, worn or if the security tag is removed, we reserve the right to refuse the return and we will contact you immediately. We check all items returned during the 14 day cooling off period.

#Cbk2112 fc6292 how to

Then follow the HOW TO RETURN YOUR ITEM instructions below.Īll items must arrive back at Hartmanns with the security tag intact, be unworn and in their original condition. Within 14 days of receiving your order you must obtain an Order Return Number (ORN) by emailing us calling us on 091 562063. If you are cancelling your purchase within the 14 working day cooling-off period, and there has been no error on our part, we will refund the price paid for the goods only. We appreciate that occasionally something is just not quite right for you. In the event we find no fault, we reserve the right to refuse the refund or exchange and we will contact you immediately. Then follow the HOW TO RETURN YOUR ITEM instructions below. On the day of receiving your order you must obtain an Order Return Number (ORN) by emailing us at calling us on 091 562063. Only earrings with a genuine fault will be considered for return or exchange if removed from their tamperproof bag. If you are returning an item because it is faulty or because of an error on our part, we will refund the price paid for the goods, the delivery charges incurred in sending the item to you and pay your costs of returning it to us. If you are looking to exchange your item, we recommend that you call us on 091 562063 to check stock availability at the store before you visit to avoid disappointment. Refunds will be processed within 7 working days or exchanges can be processed immediately in-store at Hartmanns in Galway, subject to stock availability and on production of your card used to pay for the item.

Refunds will be issued to the original form of tender. Your order will be eligible for refund, or exchange (excluding any shipping charges) providing it is returned in the same saleable condition as when purchased and if accompanied by the original sales receipt.

This is due to hygiene reasons and does not affect your statutory rights. Hartmanns will not accept returns for earrings or cleaning products that have been removed from their tamper-proof packaging. We strongly advise all customers to check their purchase or gift thoroughly upon delivery before removing any attached tags and before disposing of any original packaging. Please do not remove this packaging or the tag when trying on the products you have ordered, as we do not accept the return or exchange of items without them. Returns Policy for Online PurchasesĪt hartmanns.ie we want to provide you with a complete guest experience every time you shop with us and we understand that occasionally you may wish to return items.Įxchange or refund is not allowed if an item has been specially made to order or personalised to your requirements.Īll products sold by hartmanns.ie come either with a security tag attached or in tamper-proof packaging. We use An Post Registered Post in Ireland and FedEx for International to insure the items in transit. All orders will be shipped within 4 working days.

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Orders over €100 will include free postage. For delivery of orders up to €100 we charge €10.00 in the Ireland & UK.